At bookibox.com, we offer non-tangible, digital products that are irrevocable once delivered. Therefore, we cannot provide refunds after a purchase is completed and the product is sent. We encourage customers to review all product details carefully before making any purchase to ensure it meets their needs and expectations.

However, we understand that certain situations may require exceptions, and we offer refunds in specific cases:

• Non-Delivery of Product: Occasionally, due to issues with an email provider or your own mail server, you may not receive our delivery email. If this occurs, please reach out to us for assistance. Non-delivery claims must be submitted to our Billing Department in writing within 7 days of the order date. If not reported within this period, we will assume the product has been received, and no refund will be issued.
• Download and Unzipping Issues: If you experience problems downloading or unzipping the product, let us know through our contact form. Claims for these issues must be submitted within 3 days of purchase to be eligible for a refund. Requests made after this timeframe will be declined.

• Major Defects: Although all products are rigorously tested prior to release, unforeseen errors can sometimes occur. Please report any major defects through our contact form. We reserve the right to address any reported issues within 72 hours. If we verify the defect and cannot resolve it within 72 hours of your initial report, we will issue a full refund. Alternatively, at your request, we can offer a replacement product of equal or similar value.

Our support team reviews emails each morning to provide prompt assistance to all customers. Please allow 12-24 hours for a response to any concerns or issues.

Thank you for choosing our products and for your continued support. If you need further assistance or would like to request a refund, please reach out via our contact form and include specific details about your issue. Any refund request should include clear reasons and align with our Terms and Conditions.